FAQ’S

 

 

 


 

20 Comments

  • Reply
    FAQ’s: Help! I Have to Cater an Event & I’m Not a Caterer! Do You Have Any Suggestions?
    May 18, 2012 at 9:57 am

    […] FAQ's […]

  • Reply
    Megan Buhler
    June 3, 2012 at 9:13 pm

    do you sell pre-baked tart shells or would you consider carrying them? My sister lives in Canada and every time she comes down she brings tons and tons of them for us. However, I am out and really want some. I got looking around — and even ordered some online — but then it occurred to me this seems like an ideal thing for you to stock. If you did, I know at least a dozen people that would be very excited to come buy them from you!

    • Reply
      Cait
      June 4, 2012 at 10:25 am

      Megan,

      We do carry pre-baked tart shells! They are 3″ in diameter and come in a case of 72. I just put them up online for you. Click here to see them.

      -Cait

  • Reply
    Lindsay Schneider
    June 7, 2012 at 9:23 am

    I was just wondering if you ship to Canada?

    • Reply
      Cait
      June 7, 2012 at 10:08 am

      Lindsay, we do ship to Canada! You can order online or call your order in: (801) 268-3316.

  • Reply
    DamarisCruz
    June 8, 2012 at 7:47 pm

    Hi I’M from Honduras And Will to buy your product to sell here y want to know if you have speciaL price or wholesale prices.

    • Reply
      Cait
      June 9, 2012 at 3:15 pm

      Damaris,
      We do have wholesale pricing when you purchase product by the case. If you have a resell number and would like to be set up on a wholesale account, please contact Adam at adams@gygi.com.

      Cheers!

  • Reply
    Bette Samuelsen
    June 14, 2012 at 10:52 am

    Hi, I am just trying to figure out how to order online Megan and to have Connie pick it up for me. I was her aide this past school year.

    • Reply
      Cait
      June 14, 2012 at 12:14 pm

      Bette,

      Just place your order online and when you select a shipping method, select “In-Store Pick-Up.” This way you can send anyone to pick up your order by giving them the name it was placed under and/or the order number. Let me know if you have any other questions!

  • Reply
    Rusty
    June 20, 2012 at 9:17 am

    I was preparing an order for some chocolate, but when I was directed to a site for info on “cold Packs”, I received an error message. Please help. Thanks…..”Rusty”

    • Reply
      Cait
      June 20, 2012 at 10:10 am

      For any hot weather shipping help and information, read this post. Otherwise, you can add cold packs to your order by clicking here. Cold packs usually only stay frozen for 24 hours. If you are adding cold packs to your chocolate order, then it is better to choose a quicker shipping method than UPS Ground. Let me know if you have any questions! 🙂

  • Reply
    Nick
    June 29, 2012 at 4:16 pm

    Hi there, I would be grateful if you could tell me why I can’t add any items to my cart, I have been trying 6 or 7 times on different items but no luck (I also tried 2 different ways, first with 1 as quantity and add to chart and the second one with just add to chart) and none of it seems to be working, Do I need to open an account first?
    My second question is: do you ship to the uk and for how much? Thanks for your help.
    Nick

    • Reply
      Cait
      July 2, 2012 at 12:18 pm

      Yes, we do ship to the UK. It’s all weight based, so if you do have a question, you can let us know what you are trying to ship to you and we can give you a quote. Contact adams@gygi.com for quotes regarding shipping.
      As far as the shopping cart goes, I have checked everything on our end, so I’m wondering if your cookies are disabled on your computer. We use cookies to add product to the cart. Try enable them or refreshing them to see if that works. Let me know if it doesn’t.

      • Reply
        Nick
        July 2, 2012 at 2:56 pm

        Thank Cait for your reply, I in fact tried something else this afternoon (by setting up a new account) and it is now working to process an order but I am still having problems to get through to order the CHOCOVISION REVOLATION 1 TEMPERING MACHINE FOR $350…when they ask me the destination, I can only get 3 countries USA, CANADA and RUSSIA but not the UK for some raisons…Shame because I am so tempted to buy it!!!
        By the way, can this be used on the main electric supply as I know that the US uses 110v 60mhz and Europe uses 220 240v 50mhz, I had some problems 2 years ago with an ice cream maker I bought on line from America, lucky there was a security on the machine if you know what I mean!
        Thanks again for your help.

  • Reply
    Nick
    July 4, 2012 at 10:33 am

    Thank Cait for your reply, I in fact tried something else this afternoon (by setting up a new account) and it is now working to process an order but I am still having problems to get through to order the CHOCOVISION REVOLATION 1 TEMPERING MACHINE FOR $350…when they ask me the destination, I can only get 3 countries USA, CANADA and RUSSIA but not the UK for some raisons…Shame because I am so tempted to buy it!!!
    By the way, can this be used on the main electric supply as I know that the US uses 110v 60mhz and Europe uses 220 240v 50mhz, I had some problems 2 years ago with an ice cream maker I bought on line from America, lucky there was a security on the machine if you know what I mean!
    Thanks again for your help.

    P.S I know that it is national day at your end but I am a bit concerned as me voucher is expiring very soon and I don’t think that I will be able to use it and I am off home in 3 weeks time for 3 weeks, I am not sure how long it will take to receive it…

    • Reply
      Cait
      July 6, 2012 at 11:20 am

      I’m giving your info to Adam Smith, who is in charge of all the shipping we do, and he will get back to you asap.

  • Reply
    Debbie
    July 19, 2012 at 9:11 pm

    Can you shop at the store or is this only an online store? If I can shop at the store please give me the address.

    • Reply
      Cait
      July 20, 2012 at 10:15 am

      Yes, we do have one location in Salt Lake City, UT. Our address is 3500 S 300 W. We are open Monday – Saturday from 9:00 am – 6:00 pm.

  • Reply
    Lavone
    November 18, 2012 at 6:51 pm

    I have sorghrum flour and almond flour. I need to know how to use them to make sandwich bread. What other flours should be mixed with them, how much, and what else should be added? Thank you!

    • Reply
      Cait
      November 19, 2012 at 10:24 am

      Lavone, the only flours that I have had success with for making bread are found in this conversion chart. I recommend using this one.

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